Refund policy
Last Updated: July 30, 2026
At Dream Align, we are committed to providing premium-quality products and excellent customer service. Every pillow is carefully inspected before it is shipped to ensure it meets our quality standards.
Returns & Refunds
Due to the personal hygiene nature of our ergonomic pillows and the fact that every pillow is vacuum sealed before shipping, we do not accept returns or issue refunds once an order has been shipped or delivered.
This policy helps ensure every customer receives a brand-new, unused product.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item
- A brief description of the issue
After reviewing your request, we will replace the damaged or incorrect item at no additional cost if the issue is confirmed.
Order Cancellations
You may cancel your order at any time before it has been delivered.
If your order has not yet been delivered, simply contact us and we will cancel it.
Order Modifications
You may request changes to your order (such as quantity, color, or delivery information) before your order has been shipped.
Once an order has been shipped, it can no longer be modified because it has already been prepared and vacuum-sealed for delivery.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us.
Email: dreamalign246@gmail.com
Phone / WhatsApp: +961 81 043 239